How Wildix's UCaaS Solution Improved Efficiency and Reduced Costs
The Need for More Flexible and Reliable Communication
Before adopting Wildix, Gruppo Logistico LDI was using a UCM telephony system that had several critical issues:
A VPN was required to connect both company extensions across different locations and remote workers to the on-premise PBX, impacting flexibility and increasing costs.
A complex and costly virtualized PBX, with expensive updates and burdensome maintenance in terms of hardware and software requirements for both the production environment and backups.
Inability to effectively support smart working without compromising communication quality.
High IT management costs, with 12 virtual machines dedicated exclusively to telephony, all hosted on the internal infrastructure.
The company was already using VoIP and was familiar with its benefits, but sought an alternative that would not rely on its own server infrastructure. Software updates and license renewals incurred high costs, often comparable to a full reinstallation.
The goal was to find a flexible, secure, and scalable UCaaS solution capable of solving these issues and supporting the company’s growth.
Why Wildix: The Reasons Behind the Choice
After thoroughly evaluating alternatives, Laziale Distribuzione chose Wildix, supported by the experience of their partner ESG Services, who guided the team through every phase of the project. Key factors in the decision included:
Elimination of the need for a VPN, while still ensuring secure and instant access.
Real-time collaboration between offices and departments through Wildix Collaboration.
Improved operational efficiency through a unified system for managing calls and presence status.
Lower costs compared to the previous solution, without compromising on features.
Cloud scalability, eliminating the need for expensive and complex hardware upgrades.
Advanced customization options, including the replication of user-requested features such as call pickup with light signal notifications and display alerts.
Tangible Results: Greater Productivity and Cost Reduction
Thanks to the collaboration with ESG Services, the migration to Wildix was quick and seamless. The transition included the physical replacement of Voice Gateways in the main offices in Rome and Milan, as well as the migration of around 200 extensions across all locations — all without operational disruptions.
Improved productivity: employees can work from anywhere without compromising communication quality.
Simplified call management: with Wildix Analytics, the company optimized its communication flow.
Faster response times: with Collaboration and presence status features, requests are handled more quickly.
Enhanced security: there’s no longer a need to connect phones to the production LAN, reducing cybersecurity risks.
Reduced IT costs: by eliminating virtual machines and simplifying telephony and IT system management.
One of the features most appreciated by the team was Wildix Continuity, which allows calls to be transferred from one device to another without interruptions, further enhancing business mobility.
Future Expansion with Wildix
Following the success of the implementation, Laziale Distribuzione began integrating Wildix Kite, improving communication with customers and suppliers. Furthermore, thanks to Wildix APIs, the company is developing new integrations with its ERP system, further optimizing business operations.
The Results in Numbers
200 employees connected through a single communication system.
10 locations integrated without the need for a VPN.
Significant reduction in IT costs through cloud transition.
Improved call efficiency and reduced response times.
Conclusion
The adoption of Wildix has revolutionized communication at Laziale Distribuzione, making it faster, more secure, and more efficient. Thanks to the platform’s scalability and flexibility, the company is now well-positioned to face new challenges and grow with a cutting-edge communication system.
“We already had a solid (though costly) telephony system, and our main challenge was ensuring uninterrupted service at the level we were used to, while introducing innovation. Wildix allowed us to completely transform our way of working, improving both internal and external communication and ensuring unprecedented operational continuity.”
Fabio Pucci
Network Administrator, Gruppo Logistico LDI